SHIPPING & RETURNS

SHIPPING POLICY

Order Processing:

All orders are processed within 1-2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates and Delivery Times:

We offer various shipping options to suit your needs, including standard and expedited shipping.
Shipping rates are calculated at checkout based on the weight and destination of your order.
Standard shipping typically takes 3-7 business days for delivery.
Expedited shipping options are available for faster delivery.

International Shipping:

Currently, we ship within Indonesia. For international shipping inquiries, please contact our customer care team.

RETURN & EXCHANGE POLICY

Returns:

We accept returns within 14 days of delivery for unused and unopened products.
To initiate a return, please contact our customer care team with your order number and reason for return.
We will provide you with return instructions and a return authorization number.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment within 7-10 business days.
Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer care team.

Non-Returnable Items:

Perishable goods, custom orders, and items marked as final sale are not eligible for return or exchange.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer care team within 48 hours of delivery.
Provide your order number and photos of the damaged item, and we will arrange for a replacement or refund.

Customer Care Contact Information:

Email: finance@flavorista.net
Phone: +62 851-7955-2077
Our customer care team is available Monday to Friday, 9 AM to 6 PM (local time).

We strive to ensure your satisfaction with every purchase. If you have any questions or concerns about our shipping and return policy, please do not hesitate to contact us.